Shipping policy
1. Introduction
At Pioneering Power ("we," "us," or "our"), we strive to provide a reliable and transparent shipping experience for our customers.
This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website:
2. Shipping Destinations
Where We Ship
Pioneering Power primarily ships within the United States. Free standard shipping is guaranteed on orders within the contiguous United States (the 48 connected states).
Many of our products are fulfilled directly by the manufacturer or an authorized distributor, so shipping availability outside the contiguous United States—including Alaska, Hawaii, Puerto Rico, other U.S. territories, and APO/FPO/DPO addresses—depends on the specific product, manufacturer, and distributor. Some manufacturers and distributors are able to ship to these destinations, while others may restrict shipments there or require prior approval.
If you are located in Alaska, Hawaii, Puerto Rico, a U.S. territory, or have an APO/FPO/DPO address, please contact us before placing your order so we can confirm whether the product you’re interested in can be shipped to your location, whether the manufacturer or distributor permits shipment there, whether additional shipping charges apply, and whether any special shipping or delivery requirements apply. Our contact information is available in Section 12 below.
We are actively working to expand our shipping capabilities and may add additional destinations in the future.
3. Shipping Costs
Contiguous United States
We offer free standard shipping on all orders within the contiguous United States, with no minimum purchase required, unless otherwise stated on the product page.
Alaska, Hawaii, Puerto Rico, U.S. Territories & APO/FPO/DPO Addresses
Orders shipping to Alaska, Hawaii, Puerto Rico, other U.S. territories, or APO/FPO/DPO addresses may be subject to additional shipping charges, shipping restrictions, or manufacturer/distributor approval. Because many of our products ship directly from the manufacturer or an authorized distributor, availability and cost for these destinations vary by product. Customers in these locations should contact us before ordering to confirm product availability and obtain any applicable shipping information.
No Hidden Fees
Any applicable shipping charges will be communicated and confirmed before an order is processed.
4. Order Processing Time
Processing Time
Orders are typically processed within 1–2 business days (Monday through Friday, excluding holidays).
Order Cut-Off Time
Orders placed before 5:00 PM CT will begin processing the same business day whenever possible.
Orders placed after this time will be processed on the following business day.
Weekend and Holiday Orders
Orders placed on weekends or public holidays will begin processing on the next business day.
5. Estimated Delivery Time
Contiguous United States
Standard shipping typically takes:
3–5 business days
Estimated Total Delivery Time
Including processing time, most customers receive their orders within:
4–7 business days
This range applies to typical in-stock orders shipping within the contiguous United States. It does not apply to shipments to Alaska, Hawaii, Puerto Rico, other U.S. territories, or APO/FPO/DPO addresses, nor to freight shipments, oversized or large equipment, made-to-order products, or preorder and newly released products—delivery timelines for these will be noted on the product page or confirmed by our team before you order.
Please note that delivery times are estimates and may vary due to factors beyond our control, including:
-
Weather conditions
-
Carrier delays
-
Supply chain disruptions
6. Shipping Methods and Carriers
We partner with reliable and reputable shipping carriers to ensure safe and timely delivery.
Standard Domestic Carriers
-
USPS
-
UPS
-
FedEx
Freight Carriers (for large or heavy items)
Some large products may be shipped via freight carriers, including:
-
FedEx Freight
-
Old Dominion
-
XPO Logistics
Shipment Tracking
All shipments include tracking information.
Once your order has shipped, you will receive an email containing:
-
Tracking number
-
Shipping carrier
-
Tracking link
Shipping Insurance
All shipments are insured against loss or damage during transit.
If you encounter any delivery issues, please contact us promptly.
7. Order Tracking
Tracking Information
Once your order has shipped, you will receive an email that includes:
-
Tracking number
-
Carrier name
-
Link to track your shipment
Tracking Your Order
You can track your shipment by:
-
Using the tracking link provided in your shipping confirmation email, or
-
Visiting the carrier’s website and entering your tracking number.
Assistance
If you need help locating your tracking information, please contact our customer service team.
8. Delivery Issues
8.1 Delayed or Lost Packages
Delayed Delivery
If your order is delayed beyond the estimated delivery timeframe, please contact us at:
or call (815) 476-8408.
Lost Packages
If tracking indicates that your order has been delivered but you cannot locate it:
-
Verify the shipping address used at checkout
-
Check with neighbors, building management, or your local carrier
-
Contact our support team for assistance
If the package is confirmed lost by the carrier, we will work with you to arrange a replacement or refund.
8.2 Damaged Packages
Reporting Damage
If your order arrives damaged:
-
Take photos of the damaged packaging and product
-
Contact us within 7 days of delivery
Email: support@pioneeringpower.com
Resolution
Once we review the damage claim, we may offer:
-
A replacement item, or
-
A full refund
9. Missing Items
Reporting Missing Items
If items are missing from your order, please contact us within 7 days of delivery.
Provide:
-
Your order number
-
Details of the missing item(s)
Resolution
We will investigate the issue and resolve it promptly by:
-
Sending the missing item(s), or
-
Issuing a refund if necessary.
10. Return and Refund Policy
Returns
Returns are accepted within 30 days of receiving your order.
Conditions for Returns
Returned items must:
-
Be unused
-
Be undamaged
-
Be returned in their original packaging
Return Shipping Costs
Customers are responsible for return shipping costs, unless the return is due to:
-
Defective products
-
Damaged shipments
-
Incorrect items sent
Refund Processing
Refunds are typically processed within 5–7 business days after the returned item has been received and inspected.
Refunds will be issued to the original payment method used during checkout.
For complete details, please review our Return & Refund Policy.
11. Incorrect Address
Address Accuracy
Customers are responsible for ensuring that the shipping address entered during checkout is accurate.
We are not responsible for shipments delivered to an incorrect address provided by the customer.
Returned Packages
If a shipment is returned due to an incorrect or incomplete address:
-
We will contact you to arrange reshipment
-
Additional shipping charges may apply
12. Contact Information
If you have questions regarding shipping or delivery, please contact our customer service team.
Pioneering Power
24120 Old Farm Road
Manhattan, IL 60442
United States
Customer Service Email:
support@pioneeringpower.com
Customer Service Phone:
(815) 476-8408
Customer Service Hours:
Monday – Friday
9:00 AM – 5:00 PM CT
We typically respond to customer inquiries within 24–48 hours.
13. Changes to This Shipping Policy
We reserve the right to modify this Shipping Policy at any time.
Any updates or changes will take effect immediately upon posting on:
We encourage customers to review this page periodically to stay informed of any updates.
Thank you for shopping with Pioneering Power.
We appreciate your business and are committed to providing reliable service and high-quality products.