Privacy Policy
Effective Date: May 19, 2026
Last Updated: May 19, 2026
1. Introduction
Pioneering Power ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Pioneering Power.
This Privacy Policy applies to our website, www.pioneeringpower.com, and its associated subdomains (collectively, our "Service"). By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.
2. Definitions and Key Terms
Cookie
A small piece of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, and remember information about you, such as your language preference or login information.
Company
When this policy mentions "Company," "we," "us," or "our," it refers to Pioneering Power, located at:
24120 Old Farm Road
Manhattan, IL 60442
United States
which is responsible for your information under this Privacy Policy.
Country
Where Pioneering Power operates and is based: United States.
Customer
Refers to the company, organization, or person that purchases products or services from Pioneering Power.
Device
Any internet-connected device such as a phone, tablet, computer, or any other device that can be used to visit www.pioneeringpower.com and use our services.
IP Address
Every device connected to the Internet is assigned a number known as an Internet Protocol (IP) address.
Personnel
Individuals employed by Pioneering Power or contracted to perform services on our behalf.
Personal Data
Any information that directly or indirectly identifies a person, including name, address, email, or payment information.
Service
Refers to the website and services provided by Pioneering Power, including the sale of products through our online store.
Third-Party Service
Refers to service providers and partners that help operate our business, including payment processors, analytics tools, marketing services, and shipping carriers.
Website
Pioneering Power’s site, which can be accessed via:
www.pioneeringpower.com
You
A person or entity that visits our website, purchases products, or otherwise interacts with our services.
3. Information We Collect
We collect information from you when you:
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Visit our website
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Register an account
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Place an order
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Subscribe to our newsletter
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Respond to surveys or marketing communications
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Fill out forms on our website
Personal Information Collected
This may include:
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Name
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Email address
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Phone number
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Shipping address
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Billing address
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Payment information
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Browsing behavior and interaction with our website
Payment information is processed securely through Shopify Payments and is not stored directly on our servers.
4. How We Use the Information We Collect
We may use the information we collect for the following purposes:
To Personalize Your Experience
Your information helps us respond more effectively to your individual needs.
To Improve Our Website
We analyze customer behavior and feedback to improve the usability and performance of our website.
To Improve Customer Service
Your information allows us to respond to support requests more efficiently.
To Process Transactions
We use your information to process orders, payments, shipping, and returns.
To Send Order Updates
We may send emails related to order confirmations, shipping updates, and support responses.
Marketing and Promotions
With your consent, we may send newsletters, promotions, and special offers.
You may unsubscribe from marketing communications at any time.
5. Information from Third Parties
5.1 End User Information from Third Parties
We may collect information provided through third-party services such as social media platforms if you interact with our content there.
Users can control what information is shared through their social media privacy settings.
5.2 Customer Information from Third Parties
We may receive information from third-party services that assist us in operating our business, including:
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Fraud detection tools
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Payment processors
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Marketing platforms
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Analytics services
We may also collect publicly available information from social media platforms.
6. Sharing Your Information
We may share your information with the following parties:
Third-Party Service Providers
We use trusted third-party companies to help operate our business, including:
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Shopify (store platform and payment processing)
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Google Analytics (website analytics)
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Facebook Pixel (marketing and advertising)
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Klaviyo (email marketing)
These providers are contractually obligated to protect your information.
Shipping Providers
Your shipping address may be shared with carriers including:
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USPS
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UPS
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FedEx
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FedEx Freight
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Old Dominion
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XPO Logistics
Business Transfers
If Pioneering Power is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.
Legal Requirements
We may disclose your information if required to do so by law or in response to lawful requests from government authorities.
7. Cookies and Similar Technologies
We use cookies and similar technologies to improve your browsing experience and analyze website traffic.
Types of Cookies We Use
Essential Cookies
Necessary for the website to function properly.
Analytics Cookies
Help us understand how visitors interact with our website.
Marketing Cookies
Used to deliver personalized advertisements.
Managing Cookies
You may disable cookies through your browser settings. However, disabling cookies may affect certain website features.
8. Data Security
We implement multiple security measures to protect your personal information.
Secure Servers
Sensitive data is transmitted using SSL encryption.
Payment Security
Payments are securely processed through Shopify Payments and encrypted by payment gateway providers.
Restricted Access
Only authorized personnel with special access rights may access personal data.
While we take reasonable precautions, no method of internet transmission is completely secure.
9. Data Retention
We retain personal data only for as long as necessary for business and legal purposes.
Typical retention periods include:
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Transaction records: up to 7 years (for tax and accounting compliance)
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Marketing data: up to 2 years
After this period, information may be securely deleted or anonymized.
10. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal data:
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Access: Request a copy of your personal information
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Correction: Request correction of inaccurate information
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Deletion: Request deletion of your personal information
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Restriction: Request limitations on how we process your data
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Objection: Object to certain data processing activities
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Data Portability: Request transfer of your data to another provider
To exercise any of these rights, contact:
We will respond to requests within a reasonable timeframe.
11. Children's Privacy
Our services are not intended for individuals under the age of 13.
We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
12. International Data Transfers
Your information may be processed and stored on servers located outside of your state or country.
By using our services, you consent to the transfer of your information to servers located in the United States or other jurisdictions where our service providers operate.
13. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.
We encourage you to review the privacy policies of any third-party websites you visit.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Changes will be posted on this page with an updated Last Updated date.
Your continued use of www.pioneeringpower.com after changes are posted constitutes acceptance of the updated policy.
15. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Pioneering Power
24120 Old Farm Road
Manhattan, IL 60442
United States
Phone: (815) 476-8408
Email: support@pioneeringpower.com
Customer Service Hours:
Monday – Friday
9:00 AM – 5:00 PM CST