FAQ Page
Where do you ship?
Free standard shipping is available on eligible orders within the contiguous United States (the 48 contiguous states and Washington, D.C.).
- Alaska and Hawaii: Not part of our standard shipping territory. You may contact us to ask about a specific product, but shipping is not guaranteed and requires manufacturer or distributor confirmation.
- Puerto Rico and other U.S. territories: Evaluated on a case-by-case basis.
- APO/FPO/DPO military addresses: We do not currently ship to these addresses.
- International destinations: We do not offer international shipping.
If you are located in Alaska, Hawaii, Puerto Rico, or another U.S. territory, please contact us before placing an order. We will review the applicable manufacturer or distributor agreement, confirm whether shipping to your destination is authorized, and verify product availability, shipping charges, and the estimated delivery timeline. We will communicate the confirmed charges to you before payment. If your order is approved, we will send you a secure Shopify payment link showing the applicable product and shipping charges. Shipping is never guaranteed until your request has been reviewed and approved.
Shipping Time and Delivery Expectations
Shipping times may vary depending on the brand and product ordered.
Most orders are processed within 1–2 business days. Some orders may ship the same business day if placed before our daily order cut-off time.
Once shipped, most in-stock orders within the contiguous United States are delivered within 3–5 business days, depending on the carrier.
For standard in-stock orders within the contiguous United States, customers can typically expect to receive their product within 4–7 business days from the date the order is placed. Freight, made-to-order, preorder, and backordered products have longer timelines, which are noted on the product page.
Occasionally, unexpected delays may occur due to high demand, carrier delays, or supplier processing times. If a product has a longer estimated shipping timeframe, it will be clearly noted on the product page before purchase.
We take pride in offering fast processing times and reliable shipping, along with exceptional customer service.
Shipping carriers may include:
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USPS
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UPS
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FedEx
For large items, freight carriers may include:
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FedEx Freight
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Old Dominion
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XPO Logistics
Payment Options
We accept a wide range of secure payment methods to make checkout simple and convenient.
Accepted payment methods include:
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Visa
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Mastercard
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American Express
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Apple Pay
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Shop Pay
All payments are processed securely through Shopify Payments and are encrypted using industry-standard security protocols.
All prices are listed and charged in USD (United States Dollars).
Return Policy
We offer a 30-Day Money Back Guarantee on eligible items.
To qualify for a return:
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The item must be unused
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The item must be in its original packaging
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All accessories, manuals, and tags must be included
A 20% restocking fee applies to change-of-mind returns. Defective, damaged, or incorrectly shipped items qualify for a full refund and free return shipping — the 20% fee does not apply. Customers are responsible for return shipping costs on change-of-mind returns.
Once the returned item is received and inspected, refunds are typically processed within 5–7 business days.
For complete details, please review our Return & Refund Policy.
Cancellation Policy
Orders may be canceled for a full refund within 24 hours of order placement, provided the order has not yet been processed or shipped.
To request a cancellation, please contact our support team as soon as possible at:
If the order has already shipped, it will fall under our 30-Day Return Policy.
Damaged or Missing Packages
If your order arrives damaged or missing items, please contact us within 7 days of delivery so we can assist with a replacement or resolution.
You may be asked to provide:
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Photos of the damaged product
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Photos of the packaging
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Your order number
This helps us resolve the issue as quickly as possible.
Contact Us
If you have any questions, our support team is happy to help.
Pioneering Power
24120 Old Farm Road
Manhattan, IL 60442
United States
Phone: (815) 476-8408
Email: support@pioneeringpower.com
Customer Service Hours:
Monday – Friday
9:00 AM – 5:00 PM CT
Response Time:
We typically respond to customer inquiries within 24–48 hours.