Cancellation Policy
Effective Date: May 19, 2026
Last Updated: May 19, 2026
At Pioneering Power, we understand that sometimes plans change. If you need to cancel your order, we will do our best to make the process as simple and hassle-free as possible.
Order Cancellation
Orders may be canceled for a full refund within 24 hours of order placement, provided the order has not yet been processed or shipped.
Because many of our orders are processed quickly, we recommend contacting our support team as soon as possible if you wish to cancel an order.
To request a cancellation, please contact us at:
Please include your order number and cancellation request so we can assist you promptly.
Orders That Have Already Shipped
If your order has already been shipped or processed for shipment, it can no longer be canceled.
In this case, you may still return the item once it has been delivered in accordance with our 30-Day Return Policy.
Returned items must meet the following conditions:
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Unused
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In original packaging
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All accessories, manuals, and tags included
Customers are responsible for return shipping costs, and a restocking fee may apply.
For complete details, please refer to our Return & Refund Policy.
Contact Us
If you have any questions regarding cancellations or need assistance with an order, please contact our support team.
Pioneering Power
24120 Old Farm Road
Manhattan, IL 60442
United States
Phone: (815) 476-8408
Email: support@pioneeringpower.com
Customer Service Hours:
Monday – Friday
9:00 AM – 5:00 PM CST
Response Time:
We typically respond to customer inquiries within 24–48 hours.