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Effective Date: March 12, 2026
Last Updated: March 12, 2026

1. Introduction

Welcome to Pioneering Power ("Company", "we", "our", "us"). These Terms of Service ("Terms") govern your access to and use of our website located at www.pioneeringpower.com ("Website") and any related services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our Services.

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2. Eligibility

By using the Services, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms.

If you are using the Services on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

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3. Accounts and Registration

3.1 Account Creation

To access certain features of the Services, you may be required to create an account. You agree to:

• Provide true, accurate, current, and complete information during the registration process.

• Maintain and promptly update your account information to keep it accurate and current.

3.2 Account Responsibilities

You are responsible for:

• Maintaining the confidentiality of your account login credentials.

• All activities that occur under your account.

• Notifying us immediately of any unauthorized use of your account.

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4. Orders and Payment

4.1 Product Availability

All products listed on the Website are subject to availability. We reserve the right to limit the quantities of any products or services that we offer.

4.2 Pricing

Prices for our products are subject to change without notice. We are not liable for any price changes, modifications, or discontinuance of products.

4.3 Payment Terms

Accepted Payment Methods:
Visa, Mastercard, American Express, Apple Pay

Payment Processing:
Payments are processed securely through Shopify Payments.

Currency:
All prices are listed in USD (United States Dollars).

Billing Information:
You agree to provide current, complete, and accurate billing information for all purchases made through the Website.

4.4 Order Acceptance

We reserve the right to refuse or cancel any order for reasons including but not limited to:

• Product or service availability

• Errors in the description or price of the product

• Suspected fraudulent or unauthorized transactions

We may also cancel orders if we suspect misuse of promotional codes or violations of these Terms.

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5. Shipping and Delivery

5.1 Shipping Policy

Orders are typically processed within 1–2 business days. Shipping times may vary depending on the carrier and destination.

For full shipping details, please refer to our Shipping Policy.

5.2 Risk of Loss

All purchases are made pursuant to a shipment contract. Risk of loss and title for items pass to you upon our delivery to the carrier.

Shipping carriers we may use include:

• USPS

• UPS

• FedEx

For large items, freight carriers may include:

• FedEx Freight

• Old Dominion

• XPO Logistics

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6. Returns and Refunds

We accept returns within 30 days of delivery provided the item:

• Is unused

• Is in original packaging

• Has all tags and accessories included

Customers are responsible for return shipping costs. A 20% restocking fee may apply.

Refunds are typically processed within 5–7 business days after the returned item is received and inspected.

For full details, please refer to our Return and Refund Policy.

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7. Intellectual Property Rights

7.1 Ownership

All content on the Website, including but not limited to text, graphics, logos, images, product descriptions, and software, is the property of Pioneering Power or its content suppliers and is protected by applicable intellectual property laws.

7.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use the Services for personal, non-commercial purposes only.

7.3 Restrictions

You agree not to:

• Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services without express written permission.

• Use any meta tags or hidden text using our name or trademarks without written consent.

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8. User Content

8.1 Submissions

If you submit reviews, comments, or other content ("User Content") to the Services, you grant Pioneering Power a non-exclusive, royalty-free, worldwide, perpetual license to use, reproduce, modify, and display such content.

8.2 Prohibited Content

You agree not to submit any User Content that:

• Is illegal, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or invasive of another's privacy

• Infringes on intellectual property rights or proprietary rights of any party

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9. Prohibited Activities

You agree not to engage in any of the following prohibited activities:

Violating Laws and Rights

Using the Services for any illegal purpose or in violation of any local, state, national, or international law.

Disruption

Interfering with or disrupting the Services or servers connected to the Services.

Unauthorized Access

Attempting to gain unauthorized access to any portion of the Services, other accounts, or systems connected to the Website.

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10. Disclaimers and Warranties

10.1 "AS IS" Basis

The Services are provided on an "AS IS" and "AS AVAILABLE" basis.

10.2 No Warranty

We do not warrant that:

• The Services will meet your specific requirements

• The Services will be uninterrupted, timely, secure, or error-free

• The results obtained from the use of the Services will be accurate or reliable

Product warranties, if applicable, are provided by the product manufacturer or brand.

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11. Limitation of Liability

To the fullest extent permitted by law, Pioneering Power, its directors, employees, partners, or agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:

• Your use or inability to use the Services

• Unauthorized access to our servers or personal information stored therein

• Any interruption or cessation of transmission to or from the Services

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12. Indemnification

You agree to indemnify, defend, and hold harmless Pioneering Power and its affiliates from any claims, damages, obligations, losses, liabilities, costs, or debt arising from:

• Your use of the Services

• Your violation of these Terms

• Your violation of any third-party rights, including intellectual property or privacy rights

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13. Termination

We reserve the right to terminate or suspend your account and access to the Services immediately, without prior notice, if you violate these Terms or engage in any activity that harms our business or users.

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14. Governing Law

These Terms shall be governed and construed in accordance with the laws of Illinois, United States, without regard to conflict of law provisions.

Any disputes arising from these Terms shall be resolved in the courts located in Illinois, United States.

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15. Changes to Terms

We reserve the right to modify or replace these Terms at any time. Changes will become effective immediately upon posting on www.pioneeringpower.com.

Your continued use of the Website after changes are posted constitutes acceptance of those changes.

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16. Miscellaneous

16.1 Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will remain in full force and effect.

16.2 Entire Agreement

These Terms constitute the entire agreement between you and Pioneering Power regarding use of the Services.

16.3 Waiver

Our failure to enforce any right or provision of these Terms will not constitute a waiver of such rights.

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17. Contact Information

If you have any questions about these Terms, please contact us:

Company Name: Pioneering Power
Website: www.pioneeringpower.com

Address:
24120 Old Farm Road
Manhattan, IL 60442
United States

Customer Support Email:
support@pioneeringpower.com

Phone:
(815) 476-8408

Customer Service Hours:
Monday – Friday
9:00 AM – 5:00 PM CST