Billing Terms and Conditions
Effective Date: May 19, 2026
Last Updated: May 19, 2026
1. Introduction
These Billing Terms and Conditions ("Terms") govern the payment obligations and processes between Pioneering Power ("Company", "we", "us", or "our") and the customer ("Customer", "you", or "your").
By accessing or using our services and purchasing our products through www.pioneeringpower.com, you agree to be bound by these Terms.
2. Payment Terms
2.1 Pricing
Prices
All prices for products and services are listed in USD (United States Dollars) and are subject to change without prior notice.
Taxes and Fees
Prices are exclusive of applicable taxes unless otherwise stated. Any required sales tax or similar charges will be calculated and displayed at checkout where applicable.
2.2 Payment Methods
We accept the following secure payment methods:
Credit / Debit Cards
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Visa
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Mastercard
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American Express
Express Checkout Options
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Apple Pay
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Shop Pay
All payments are processed securely through Shopify Payments.
2.3 Payment Due Date
One-Time Purchases
Payment is due in full at the time of purchase. Orders will not be processed or shipped until payment has been successfully received and authorized.
3. Invoicing
Invoice Issuance
Invoices are typically generated at the time an order is placed and payment is completed.
Delivery Method
Invoices and receipts are delivered electronically via email to the contact information provided during checkout.
Customer Responsibility
You are responsible for ensuring that your billing information is accurate and up-to-date when placing an order.
4. Disputed Charges
Notification Period
If you believe a billing error has occurred, you must notify us within 15 days of the transaction date.
Contact Information
Billing disputes should be submitted to:
Please include:
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Your order number or invoice number
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A description of the dispute
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Any relevant supporting documentation
Resolution
We will investigate and respond to billing disputes promptly and work toward a fair resolution.
5. Refunds and Credits
Policy Reference
Refunds and returns are handled in accordance with our Return & Refund Policy.
Processing Time
Approved refunds are typically processed back to the original payment method within 5–7 business days after the returned item has been received and inspected.
6. Taxes
Customer Responsibility
Customers are responsible for any applicable taxes associated with their purchase, including but not limited to:
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Sales tax
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Use tax
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Import duties or other applicable charges
Tax Exemption
If you are tax-exempt, you must provide a valid tax exemption certificate at the time of purchase.
7. Billing Errors
Corrections
If we discover a billing error, we will correct it promptly.
Overcharges
If you have been overcharged, we will issue a refund or credit for the excess amount.
Undercharges
If you have been undercharged due to a pricing or billing error, we reserve the right to invoice you for the outstanding amount.
8. Payment Security
Data Protection
All payment information is processed securely in accordance with industry-standard security practices.
Payment Processor
Payments are securely processed through Shopify Payments. We do not store full credit card information on our servers.
SSL Encryption
All transactions conducted through www.pioneeringpower.com are protected using Secure Socket Layer (SSL) encryption technology.
9. Changes to Billing Terms
Modification Rights
We reserve the right to modify these Billing Terms and Conditions at any time.
Notification of Changes
Updated Terms will be posted on our website:
Acceptance of Changes
Your continued use of our services after any modifications constitutes acceptance of the updated Terms.
10. Limitation of Liability
No Liability for Indirect Damages
Pioneering Power shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to these Terms.
Maximum Liability
Our total liability for any claim related to these Billing Terms will not exceed the amount paid by you for the relevant order giving rise to the claim.
11. Governing Law
These Terms are governed by the laws of the State of Illinois, United States, without regard to its conflict of law principles.
Any legal action or proceeding related to these Terms shall be brought exclusively in the courts located in Illinois, United States.
12. Contact Information
For any questions or concerns regarding billing, please contact us:
Pioneering Power
24120 Old Farm Road
Manhattan, IL 60442
United States
Phone: (815) 476-8408
Email: support@pioneeringpower.com
Website: www.pioneeringpower.com
Customer Service Hours:
Monday – Friday
9:00 AM – 5:00 PM CST
13. Entire Agreement
These Billing Terms and Conditions, together with our Terms of Service, Privacy Policy, and other website policies, constitute the entire agreement between you and Pioneering Power regarding billing matters and supersede any prior agreements.
Acknowledgment
By purchasing products or using services provided by Pioneering Power, you acknowledge that you have read, understood, and agree to these Billing Terms and Conditions.